Cancellation & Refunds

The cancellation and refund terms shown for your booking at the time of confirmation form part of these Terms. Where a booking is cancelled by you, refunds are calculated on the API (amount paid, less applicable charges) using the following tiers, measured by the time between your cancellation request and the journey start date:

• 30 or more days before start: 90% refund;
• 15 to 30 days before start: 75% refund;
• 7 to 15 days before start: 50% refund;
• 3 to 7 days before start: 25% refund;
• less than 72 hours before start: 0% refund.

The refund preview shown in the application at the time of your request is authoritative for that request. Approved refunds are returned through the original payment method where possible and may take the time stated by the payment provider.

Before a booking is confirmed, you may reschedule free of charge, subject to a fresh availability check for the requested dates. After a booking is confirmed, a change may incur a committed-supplier fee that reflects amounts already committed to third-party providers. Any such fee is set by Maarga administrators, disclosed to you before you accept the change, and payable before the changed dates are confirmed. User-requested changes are always subject to availability and may change the price.

Temple schedules, darshan arrangements, weather, road conditions, public restrictions, festivals, safety concerns, and provider availability may require reasonable changes to an itinerary. Where an event outside our reasonable control (force majeure) prevents a journey from proceeding as planned, we will first offer to reschedule the affected booking. If rescheduling is not possible, the booking is processed through the same refund engine and tiers described in Section 6. We communicate material changes using the contact details associated with the booking.